Luton Borough Council have been delighted with the service provided by SHA to date. They have been flexible, reliable and practical in dealing with our cases. In addition, they have demonstrated expert knowledge in their understanding and application of the Blue Badge criteria. I was particularly impressed with their approach to Hidden Disabilities and the workshop which resulted in a greater understanding of this criteria for me and my team.
“SHA have acted as Mobility Assessment contractors on behalf of the London Borough of Tower Hamlets for over 10 years. They have consistently provided an excellent service in assessing applicants for Blue Badges; Disabled Persons Freedom Passes; Taxicards and Personalised Disabled Bays. I have always found them to be flexible and responsive to changes in the field of mobility assessments, including being proactive in respect of recent changes to the Blue Badge legislation to include Non-visible criteria.
I would commend them on the excellent administration service they provide including arranging appointments for our applicants and their highly efficient accountancy practices they employ in relation to invoicing and budgetary control.”
Having a great team to work with at SHA has really helped and with the will and flexibility on both sides we have found a workable solution, which the customers have seemed to appreciate.
“I would like to thank you and your team for the tremendous effort that you have put in to assist this Service in undertaking the most comprehensive freedom pass renewal exercise ever undertaken which has resulted in a reduction of nearly 1000 previous holders having been moved off the Disabled Persons Freedom Pass scheme.
Whilst the initial charges for the additional assessments undertaken will impact on our budget this year, the reduction in numbers of Disabled Freedom Pass holders should result in a saving to this Authority in the longer term”